Remote Diagnostics™ Service

Improve Uptime by Targeting Downtime

AFC-Holcroft’s Remote Diagnostics™ service is designed to increase furnace uptime and availability through analysis of equipment performance data. Real, data driven Reliability and Maintainability (R&M) information supports continuous improvement efforts. Implementations can collect and aggregate big data delivered through the Industrial Internet of Things (IIoT) to highlight operational inefficiencies. AFC-Holcroft provides its service at no charge with participating pieces of equipment.*

Remote Diagnostics™ allows AFC-Holcroft to interrogate participating furnace equipment to analyze data remotely. By examining machine data, AFC-Holcroft furnace experts can diagnose recurring issues and recommend corrective actions. Through this process, AFC-Holcroft can help customers target the most common causes of unplanned downtime and take steps to remedy them.

The Remote Diagnostics™ service offers a complete package:*
• Transmission and parsing of machine data
• Targeting of events, including unplanned downtime
• Root causes analysis
• Web conferences with AFC-Holcroft personnel

Remote Diagnostics™ can be combined with AFC-Holcroft’s comprehensive Engineering Optimization Program, whereby a multi-disciplined team of furnace experts examine equipment demands post-warranty to provide a written report of suggestions and improvements. The Remote Diagnostics™ service allows transmission of data to AFC-Holcroft’s secure servers, eliminating the time and cost associated with manually gathering historical data or interviewing operators.

“The idea of using R&M data for continuous improvement is not unique or new. Suppliers and customers alike are all challenged with manageable methods to gather meaningful data to drive the process of continuous improvement,” states Bill Disler, President and CEO of AFC-Holcroft. “We are looking at this initiative as the beginning of a new era where we will have the ability to interpret online machine data to directly drive our design decisions for the future and to help our customers optimize the utilization of our equipment in their unique plant environment.”

* Contact AFC-Holcroft for current terms and availability. Remote Diagnostics™ service subject to change without notice.


AFC-Holcroft World Headquarters

49630 Pontiac Trail 
Wixom, MI 48393 USA 
Ph. 248-624-8191

AFC-Holcroft Europe

Plac Wolści 5 Mailbox 56
66-200 Świebodzin
Ph. +48 68 41 61 776


AFC-Holcroft Asian Operations

Unit 1912-1913, Founder Tower
No. 1122 Xin Jin Qiao Road
Pudong, Shanghai 201206, P. R. China
Ph. +86 21 5899 9100